Terms of Service

Last updated: July 23, 2026 (v3)
Effective: August 8, 2026

中文

These Terms of Service ("Terms") govern access to and use of Murmur (the "Service"), operated by 宇鏈科技企業社 (Unified Business No. 00634248) ("we", "our", or "us"). By creating an account, accepting an invitation to an organization, or using the Service, you agree to these Terms. If you use the Service on behalf of an organization, you represent that you have authority to bind it.

1. Service Description

Murmur is a multi-organization KOL comment management and analytics platform. It integrates with Facebook Pages, linked Instagram Business accounts, Facebook Ad Accounts, and Meta APIs to help authorized teams discover and track posts, synchronize and manage comments, reply using authorized Page identities, coordinate workflows, and review advertising and operational analytics. Available features may depend on your organization's plan, trial status, quotas, role, and permissions.

2. Eligibility, Accounts, and Organizations

• You must be at least 18 years old and legally able to enter into these Terms.
• You must provide accurate and current information, protect your credentials and multi-factor authentication methods, and promptly report suspected unauthorized access.
• A user may belong to more than one organization. Each organization's members, roles, connected assets, quotas, reply identities, settings, and comment workflow state are scoped to that organization.
• Organization owners and administrators are responsible for inviting members, assigning appropriate roles and assets, and removing access when it is no longer required. Organizations are responsible for the conduct of those they authorize to use the Service and for ensuring such persons comply with these Terms.

3. Meta Platform Integration

The Service requires you to connect Facebook Pages and/or Instagram Business accounts via OAuth. By doing so, you grant us the limited permissions listed on our home page and in our Privacy Policy to operate the Service on your behalf. Disconnecting an asset through the Service removes our stored access tokens for that connection and deletes that organization's access and organization-scoped data, but does not revoke the authorization in Meta. Cached posts and comments may remain while another organization retains its own authorization for the same KOL or Page. To revoke the authorization, use your Meta account settings. Revocation through Meta additionally triggers our deauthorize callback to delete data tied to the authorizing account (see our Data Deletion Instructions).

Our access to and use of data obtained from Meta platforms adheres to the Meta Platform Terms, Developer Policies, and Instagram Platform Policy.

4. Acceptable Use

You agree not to:

• Use the Service to send spam, harassment, hate speech, or other content that violates Meta's Community Standards.
• Attempt to reverse engineer, decompile, or otherwise access the source code of the Service.
• Circumvent rate limits, access controls, or other technical measures.
• Use the Service to collect, store, or process personal data without the necessary consent from data subjects.
• Share your account with unauthorized third parties.

5. Customer Data and Content

As between you and us, you retain your rights in content and data that you or your organization submits, connects, or creates through the Service, including replies, templates, attachments, settings, and connected platform data ("Customer Data"), and we do not claim ownership of Customer Data. You grant us a non-exclusive, worldwide license to host, copy, process, transmit, and display Customer Data only as needed to provide, secure, support, and maintain the Service and comply with law.

The same public KOL post or comment may be available to multiple organizations that are independently authorized to access it. Each organization's workflow state, assignments, reply identities, and internal settings remain scoped to that organization. You are responsible for ensuring you have all rights, notices, and consents required for your Customer Data and actions performed through the Service.

6. Plans, Trials, Fees, and Quotas

The Service may be provided under a paid plan, trial, invitation, order form, or separate service agreement. Fees, billing terms, plan period, usage limits, connected-asset limits, member limits, and reply-identity quotas are those stated in the applicable agreement; where no signed agreement applies (for example, during a trial), the terms displayed or published within the Service apply. We may restrict features when a trial or subscription expires, a quota is exceeded, or payment becomes overdue. If a signed agreement conflicts with these Terms, the signed agreement controls for that conflict.

7. Termination

You may terminate your account at any time by contacting us at [email protected], or request automatic deletion of your Meta-related data via Meta's data-deletion mechanisms (see our Data Deletion Instructions). We may suspend or terminate your access if you violate these Terms, fail to pay applicable fees, lose required platform authorization, or if your use poses a security or legal risk. Following termination, the organization or account is disabled and active synchronization and processing stop. Customer Data is retained as described in our Privacy Policy and any separate agreement. An authorized organization representative may submit a written request to delete or de-identify Customer Data; we will process the request in accordance with applicable law and the procedures in our Privacy Policy.

8. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee uninterrupted availability of Meta APIs or that all comments will be synced without delay. Features that depend on Meta platform APIs are subject to Meta's service levels, rate limits, and policy changes. This section does not affect any warranty that cannot be excluded under applicable law.

9. Limitation of Liability

To the fullest extent permitted by law, in no event will Murmur or 宇鏈科技企業社 be liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or revenues, arising out of or related to your use of the Service. In no event will our aggregate liability arising out of or relating to these Terms exceed the total fees you actually paid us for the Service in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits our liability for wilful misconduct or gross negligence, or any liability that cannot be excluded or limited under applicable law.

10. Changes to These Terms

We may update these Terms from time to time. Updated Terms are posted on this page with a revised "Last updated" date, and material changes are posted at least 14 days before the stated effective date. Continued use of the Service on or after the effective date constitutes acceptance of the updated Terms. Where you have a signed agreement with us, the commercial terms of that agreement are changed only as that agreement provides, not by this section.

11. Governing Law

These Terms are governed by the laws of Taiwan, without regard to its conflict of laws principles. Any disputes arising from these Terms or your use of the Service shall be submitted to the Taiwan Taipei District Court as the court of first instance.

12. Language

These Terms are made in Chinese. We may provide translations into English or other languages for convenience; in the event of any inconsistency, the Chinese version prevails.

13. Contact

For questions about these Terms, contact us at [email protected].